Service 01

    What's Retail Research Services?

    Implementation of surveying will “visualize” the latent problems and make counter-measures & improvements to make customer satisfaction. As an expert in retail support, we are willing to work with you to improve and maintain the quality, conditions and shopping environment of each store. We have a well-trained team that can provide professional inspections for your company to any retail stores in Hong Kong and Macau.

    AJIS Research and Consulting Advantages

    • High-precision undercover investigation (Objective investigation)

      Mystery shopping (also known as secret shopping) is when an anonymous investigator pretends to be a regular shopper and conducts research while actually making purchases. The investigation can be customized according to sector, business model, and specific objectives, covering aspects like customer service and store conditions. Specially trained investigators, who have passed rigorous evaluations, carry out precise and objective assessments with high accuracy.

    • Visualize and quantify survey results

      We'll compile the survey results into numbers and visuals, submitting a report that's easy to compare and analyze. Along with that, we'll include comments from the investigators. We'll utilize the internet for quick delivery and prioritize fast service. We'll provide reliable guidance for improving services and stores.

    • Issue identification & advice

      AJIS will analyze the survey results, extract the issues, and make improvement suggestions based on your needs. Leveraging rich research experience, I will provide specific recommendations and advice to enhance customer satisfaction.

    Effect of implementation of the services

    Services 02

    Consulting Service

    Practical consulting based on abundant cases and analysis.

    Consultants well-versed in various industries will propose the best solutions based on numerous consulting cases. We will guide you through the entire PDCA process from research introduction to implementation, analysis, and problem solving.

    Services 03

    ES Survey

    Don't just stop at the investigation. We also suggest solutions for further challenges.

    Boosting employee loyalty is essential not only for driving a company's growth but also for increasing customer satisfaction. We'll help identify not just the visible issues but also underlying problems through employee satisfaction surveys.

    • STEP1

      -Accurately assess the current situation (Quantify employee satisfaction)
      -Conduct precise surveys
      -Design surveys that allow pinpointing causes at the action level

    • STEP2

      -Survey results feedback
      -Back support Simple and cross-tabulation analysis
      -Guidance on how to utilize survey results effectively

    • STEP3

      -Organizational reform
      -Improve the organization and systems based on survey results
      -Promote staff awareness change and enhance satisfaction

    • STEP4

      -Enhancing employee satisfaction
      -Recruit and retain outstanding staff based on employee satisfaction survey

    Services 04

    CS Survey

    Turning hard-to-hear user voices into valuable information
    We directly capture the voices of customers who usually come shopping. We collect and analyze raw customer voices from customer surveys, social media, word-of-mouth, complaint information, etc., and assist in solving issues.

      Add：Workshop 4, 20/F, Orient International Tower, 
      No. 1018 Tai Nam West Street., Kowloon, Hong Kong

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